Refund policy

We’re all about being upfront and honest, with authenticity and quality at the heart of everything we do, and we want you to feel completely confident when you shop with us. Here’s what you need to know:

100% Authentic: Every designer piece we sell is completely genuine and comes with a certificate of authenticity. We take the time to carefully check every item before it reaches you.

Before You Buy: We do our best to provide clear photos, descriptions, and sizing details so you can make an informed choice. Please double-check everything before purchasing, as all sales are final.

Authentication-Related Refunds: If an item is found to be incorrectly authenticated by a trusted source, we’ve got you covered with a money-back guarantee. Just let us know within 5 days of receiving it, and once it’s returned and verified, we’ll issue a full refund.

Returns (If Approved):If a return is approved, the item must be:

• In the same condition as when purchased
• Unworn and unused, with all original tags and packaging

Please contact us before sending anything back. Unapproved returns might not be accepted.

Return Shipping: Return shipping costs are the buyer’s responsibility. We recommend using a tracked, signed-for courier so your item stays safe on its way back.

We’ll confirm once we’ve received and checked it, then process your refund to your original payment method if eligible.

Keeping Things Fair: If an item doesn’t meet our return criteria, we may need to send it back to you. Thanks for understanding! These steps help us keep things fair, transparent, and secure for everyone.

Need Extra Details? If you’d like extra photos or details, just send us an email at hello@beyondthecatwalk.co.nz. We’re happy to help you feel sure about your purchase.